UpCloud Status / [Control panel]: Issues with our payment gateway
over 3 years sitten
Posted Fri, 13 Apr 2018 07:35:30 +0000
Apr 13, 07:35 UTC
Resolved - This incident has been resolved.
Apr 13, 06:53 UTC
Monitoring - Our payment gateway provider has resolved the issue and the processing of credit card verifications during registration, one time payments as well as automated payments should be working now.
We are still monitoring the situation to verify that no new problems occur.
If you are still having problems with payments, please contact our support at email@example.com. We apologise for the incident.
Apr 13, 05:15 UTC
Identified - Our payment gateway provider Braintree Payments is having issues and this may affect the processing of credit card verifications during registration, one time payments as well as automated payments. As the resolution is beyond our control at this moment, we can work with you, our customers to make sure your credit balances remain positive during this time.